In newspaper, I read about the exploitation of gig drivers. This project started with interest in what and how drivers work. I try to come up with the better solution for them.
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With some exceptions, many gig drivers in most areas make around less than twenty dollars. Considering gas and car maintenance, they are actually barely making living through such app as Postmates Fleet and Uber Eats Driver.
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I, by myself, used this app. I also observed another person using it. This is the result of careful consideration of the perspectives involving its customers, restaurants, businesses and drivers.
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This is the project I did for my master’s.
Tools
Adobe Photoshop
Adobe Illustrator
Adobe InDesign
Sketch (Software)
Sketchbook
Pen
UX Research
Role-Playing
Try it yourself
A Day in the Life
Activity Analysis
Expert Review
UX Deliverables
User Flow
Wireframes
Prototype
Visual Results
Presentations
Problem Identified
Courier Experience
User Flow